"Phishing" is a term used to describe fraudulent emails, texts or phone calls that attempt to steal your personal information. The scam may ask for your Social Security number, bank account or credit card information. CreditShop will never ask for this information through an email or text.
Phishing scammers lure their targets into a false sense of security by spoofing the familiar, trusted logos of established, legitimate companies. They may also pretend to be a friend or family member.
Fake web sites are also commonly used by email scammers. When you visit sensitive sites on your computer from an email - sites like those for a bank or insurance company - be sure to type in the web address manually. You can also download browsers with anti-phishing capability. These warn you when you try to access a phony website.
What are signs of a Phishing Scam?
Fraudulent messages take many forms, but they tend to have a harsh, demanding or scary tone.
Some examples include:
• An email message that appears to be coming from CreditShop, or another financial institution, that asks you to take some sort of immediate action, such as providing personal information through email.
• A call where the individual claims your personal information has been compromised, or you owe a debt that must be paid immediately, and they are requesting that you provide personal information to rectify the situation.
How can I protect myself from a Phishing scam?
If you're ever in doubt about the validity of a phone call, email, or text you receive, DO NOT provide your personal information. Please contact us by calling Customer Service at 800-317-9240.
Do not respond to the following:
• Urgent Requests for personal information
• Alarming statements that tell you to act immediately
• Requests for your full account number, Social Security number, username, password, Credit Card Validation (CCV) code, ATM/debit or credit card number or bank account number in any email you send.
Things we will not do:
• Ask you to share personal information with us through email or text. All personal information should be shared through our call center at 800-317-9240.
• Send an email threatening to close your account if you don't tell us your personal information immediately.
• Tell you that we owe you money, and ask you to purchase prepaid cards so we can deposit the amount we owe you on the card.
What should I do if I'm suspicious of an email with a CreditShop logo?
If you suspect the email is phony, don't reply to it or do anything it tells you to do. Please call us. We investigate each incident and take steps to stop more emails like it from being sent.
If you gave out information regarding your CreditShop account, please call us immediately.
For more information, visit the Federal Trade Commission (FTC) Identity Theft Center online at http://www.consumer.ftc.gov/features/feature-0014-identity-theft.
Still need help? Use this form to contact our support team.